Shipping policy

SHIPPING POLICY

Thank you for shopping with Optivelles.

This Shipping Policy applies primarily to orders delivered within the United States.

ORDER PROCESSING

Orders are typically processed within 2-5 business days.

Orders placed on weekends or holidays may begin processing on the next business day.

SHIPPING TO THE UNITED STATES

Delivery estimates are not guaranteed unless expressly stated otherwise.

SHIPPING COSTS

Orders over $99 USD qualify for free tracked shipping.

For orders under $99 USD, any applicable shipping charge will be shown at checkout before your order is completed.

ORDER TRACKING

When tracking is available, you will receive tracking information after your order has been dispatched.

Please allow time for the carrier's tracking system to update after receiving your tracking number.

DELIVERY DELAYS

Occasionally, delivery may be affected by circumstances outside our reasonable control, including carrier delays, weather, customs processing, holidays, or unusually high shipping volumes.

If we are unable to ship your order within the timeframe originally promised, we will handle the delay in accordance with applicable U.S. law, including providing cancellation and refund options when required.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error, contact us immediately at OptivellesSupport@gmail.com.

We will attempt to update the address where possible, but we cannot guarantee changes after an order has been processed or dispatched.

LOST ORDERS

If your order has not arrived within the expected delivery period, contact us at OptivellesSupport@gmail.com with your order number.

We will investigate the shipment and work with you toward an appropriate resolution.

DAMAGED PACKAGES

If your order arrives damaged, contact us as soon as possible.

Please include your order number and photographs of the damaged product and packaging where possible.

MULTIPLE SHIPMENTS

In some circumstances, products within an order may arrive separately and may have separate tracking numbers.

CONTACT

Questions regarding shipping may be sent to:

OptivellesSupport@gmail.com