Refund policy

RETURN & REFUND POLICY

At Optivelles, we want you to feel confident in your purchase.

30-DAY RETURNS

We accept eligible return requests within 30 days of the date your order is delivered.

To qualify for a change-of-mind return, your item must be unused, unworn, undamaged, and returned with its original packaging and any included accessories.

To begin a return, contact us at:

OptivellesSupport@gmail.com

Please include your order number and the reason for your return.

Do not send a return until you have received return instructions from us.

CHANGE-OF-MIND RETURNS

Customers are responsible for return shipping costs for change-of-mind returns unless otherwise agreed by Optivelles.

Original shipping charges are non-refundable for change-of-mind returns.

DAMAGED, DEFECTIVE OR INCORRECT ORDERS

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at OptivellesSupport@gmail.com.

Please provide:

Your order number
A description of the issue
Photos of the product and packaging where appropriate

After reviewing the issue, we may offer a replacement, refund, or other appropriate resolution.

REFUNDS

Once your return has been received and approved, your refund will be issued to your original payment method.

Please allow additional time for your bank, card issuer, or payment provider to process the refund.

CANCELLATIONS

If you need to cancel or modify an order, contact us as soon as possible at OptivellesSupport@gmail.com.

We cannot guarantee changes or cancellations once an order has entered processing or has been shipped.

NON-RETURNABLE ITEMS

Items that have been significantly used, damaged after delivery, altered, or returned without the original product may not qualify for a change-of-mind refund.

This does not affect any rights you may have regarding defective, damaged, incorrectly supplied, or otherwise legally non-conforming goods.

CONTACT US

For return or refund questions:

Optivelles
OptivellesSupport@gmail.com